Estoy teniendo una emocionante experiencia de comercio electrónico con Handtec (www.handtec.co.uk) con ocasión de la compra de un teléfono, que explicaría -en parte- por qué el Reino Unido se está yendo a la porra en beneficio de los dragones asiáticos: ignorancia, sobreprotección, burocratización y miedo a una tecnología que no perdona: o te mueves rápido, o estás fuera del mercado.
He aqui la secuencia de correos electrónicos intercambiados,
19 de julio.Thank you for placing your first order with Handtec. As this is your first order the following information is required for us to securely process your order.
a) We can ship to a recognised place of work (nationally or internationally known) just reply back to this email address with your workplace details - If accepted your goods will be delivered to your workplace.
or .
b) Please contact your card issuer/Bank for the Bank Authorisation Code (or Bank Transaction Code) relating to the Handtec Order. This is a unique code for this order and your card issuer will only give this information to the card holder. You can confirm the code to us via email (reply to this email), phone or fax.
(........)
Kind regards
GPSK Ltd
[W]: www.handtec.co.uk
[E]: info@handtec.co.uk
[T]: 0845 644 77 27
20 Julio:Dear Sirs: I have difficulties in getting the code you are requesting from my bank. In their view, it is a rather unusual procedure, since the transaction is "Visa Verified", therefore I am requesting that you proceed with shipment, or provide me with an alternate way of satisfying your request. 21 de julio:Thank you for your email.
I am sorry but we are having difficulty validating your order details,
we require a form of confirmation so we can validate your order and have
this promptly shipped for you.
The best and quickest way to do this is to obtain the bank authorisation
code, when payment has been put through you can contact your card
issuer or bank for the Authorisation Code (or Transaction Code) relating
to the payment.
This is a unique code , usually between 4 and 6 digits long, that is
generated for every card transaction (as appears at the bottom of a
store receipt) and your card issuer will only give this information to
the card holder. When you confirm that code to us via email, phone or fax we will then be able ship your order.
However if you have difficulty in obtaining this code please call us so we can attempt to process this via alternative means.
Please do let us know if you have any difficulty with this.
21 de julio:Dear Sirs:
Please read my previous mail (seams you haven't, since you are insisting on the same)
There is no war my bank can give me that code unless the transaction is completed, and it is not, therefore the code is not available to me.
My payment was made through VISA verified transaction, and your requirement is deemed unusual and unacceptable by my bank (BBVA, Spain).
Provide me with an alternate way of completing the transaction, or cancel my order immediately so I can find an altternate provider for my purchase, otherwise I will report my unfulfilled order as fraud to my bank and to VISA Europe.
21 de julio: Thanks for your email. I am sorry but after checking the order details i can see the authorisation code we are looking for, we already have this confirmed and cannot understand why your bank wil not provide this, especially as we also have the payment already.
Nonetheless we will attempt to process this in an alternate manner for you, are you able to provide a workplace address so we can have this sent to you? or if possible can you send a form of ID showing your address details at all. Please advise. Kind regards.
21 de julio:
Dear sirs:
I pretty much insisted in obtaining such code from the bank. The transaction is reflected in the statement, however I failed to obtain the code from them even if I have insisted today.
However, there is no problem to send you my National ID Card, attached to this message, which correctly shows my home address (c/********, same as the shipping address), should it suit you.
Kind regards:
I pretty much insisted in obtaining such code from the bank. The transaction is reflected in the statement, however I failed to obtain the code from them even if I have insisted today.
However, there is no problem to send you my National ID Card, attached to this message, which correctly shows my home address (c/********, same as the shipping address), should it suit you.
Kind regards:
22 de julio:
Thanks for your email.
Please can you advise further as to why your IP address is showing as your in South Africa?
Please advise.
Kind regards.
Please can you advise further as to why your IP address is showing as your in South Africa?
Please advise.
Kind regards.
23 de julio:
Dear Sirs:
After asking a code that my bank cannot provide, and submitting my ID Card in proof of my home address so as to validate the electronic purchase noted bellow, conducted through Visa Verified transaction by means of a debit card on my name, you are now further asking for an explanation why my IP address is showing as I am in South Africa.
It is indeed a most relevant and convenient question to sort out the purchase of my Sonic XP2 phone ordered some time and many mails ago now.
The explanation is simple:
I am a Chartered Civil Engineer (which you can easily verify by simply asking to the UK Institution of Civil Engineers, One George Street, London).
I am currently supervising a massive project in the Tropical Forest of Equatorial Guinea, where I am located now, and not in South Africa. I am connecting to the Internet through two satellite internet providers, one of them based in South Africa, the other one in the UK.
Despite busier with trying surviving the bites of Moskitos the size of a chinook helicopter, I am now wasting my time answering stupid questions to validate a stupid electronic transaction which has been granted by VISA Verified security system.
As soon as I am back to Spain, I guess my IP address will plenty release your suffering and concern about my unhealthy and rather risky traveling habits.
Anyway, you can perfectly make a call to the Spanish Consulate in Bata (Equatorial Guinea) and we can arrange for a physical identification of myself, which would surely be an innovative approach to electronic commerce security procedures, that I am sure Ebay themselves would seriously consider to incorporate to their secure payments standards.
Nevertheless, you may well accept some other alternatives which may well explain my stay in South Africa, if you insist to locate me there:
After asking a code that my bank cannot provide, and submitting my ID Card in proof of my home address so as to validate the electronic purchase noted bellow, conducted through Visa Verified transaction by means of a debit card on my name, you are now further asking for an explanation why my IP address is showing as I am in South Africa.
It is indeed a most relevant and convenient question to sort out the purchase of my Sonic XP2 phone ordered some time and many mails ago now.
The explanation is simple:
I am a Chartered Civil Engineer (which you can easily verify by simply asking to the UK Institution of Civil Engineers, One George Street, London).
I am currently supervising a massive project in the Tropical Forest of Equatorial Guinea, where I am located now, and not in South Africa. I am connecting to the Internet through two satellite internet providers, one of them based in South Africa, the other one in the UK.
Despite busier with trying surviving the bites of Moskitos the size of a chinook helicopter, I am now wasting my time answering stupid questions to validate a stupid electronic transaction which has been granted by VISA Verified security system.
As soon as I am back to Spain, I guess my IP address will plenty release your suffering and concern about my unhealthy and rather risky traveling habits.
Anyway, you can perfectly make a call to the Spanish Consulate in Bata (Equatorial Guinea) and we can arrange for a physical identification of myself, which would surely be an innovative approach to electronic commerce security procedures, that I am sure Ebay themselves would seriously consider to incorporate to their secure payments standards.
Nevertheless, you may well accept some other alternatives which may well explain my stay in South Africa, if you insist to locate me there:
- Because I am a Charlize Theron's secret lover and we arrange for a flaming sexual encounter in Cape Town, from time to time.
- Because I am a member of the Royal and very Honorable Foundation pro Nelson Mandela's Releasing from Prison, and I am participating in our annual protesting demonstration and assembly meeting these days in Pretoria. Unfortunately we have found out that Mr Mandela was released some time ago now, therefore we are unlikely going to hold further meetings in support of the cause, so you should not be bothered for me traveling to the RSA in the future on this cause, should it be of any concern for our future electronic commerce relations.
- Because I won a contest and I earned an all-included one week tourist pack for a pleasant stay in Soweto Golf and Resort.
- Because my drugs and alcohol illegal importation base is located right there.
Please proceed with immediate shipment of my freaking phone purchase otherwise give my money back.
